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Free UK Delivery === Worldwide Shipping === Full Warranty
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UK Postage
Free Royal Mail Recorded Delivery on all orders over £10.
Royal Mail Special Delivery Guaranteed Next Working Day Service also available at £3.99 per order. Select this option from the drop down box at the checkout stage for a guaranteed next day service..
Orders under £10 will be charged £2.99 postage.
Orders places before 3.30pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be sent out on Monday.
All items are in stock unless stated otherwise.
All European destinations will be charged £3.99 shipping per order.
Items sent by Royal Mail Airmail International signed for service.
Orders places before 3.30pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be sent out on Monday.
Average delivery time for European destinations = 2-3 days.
All non-European destinations will be charged £4.99 shipping per order.
Items sent by Royal Mail Airmail International signed for service.
Orders places before 3.30pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be sent out on Monday.
Average delivery time to countries outside the EU = 5 days.
We accept all major credit and debit cards via our secure payment page.
Our online shopping cart is powered by RomanCart, and the payment process is protected by industry leading fraud prevention systems.
Paypal is also accepted.
All torches carry a full 12 month warranty against defects. We now test every torch before it is dispatched, so you can be assured the item you receive is in full working order.
All our products come with a 14-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our utmost to ensure that you receive your order in pristine condition.
To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We recommend that you return items using recorded delivery. Please ensure items being returned have a note clearly stating order number and reason for return. If this is not carried out it can delay the processing of the refund or exchange. This does not affect your statutory rights.
In the unlikely event that a product arrives damaged or faulty, please send an e-mail to sales@fenixtorch.co.uk. We give you a returns number and a refund or replacement will be processed within 7 days of fenixtorch.co.uk receiving the returned item(s). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
We place a high priority on your privacy and will only use information collected from you in accordance with the Data Protection Act 1998.
We will use that information only to process your order and provide you with the best possible service.
All orders places with us are processed through a Secure Server Layer that encrypts all information before it is transferred from your P.C.
If you have any questions regarding our privacy policy please contact us.
Click here to view our full Terms and Conditions
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